Problem Solving Model

This formal process of problem solving is suited to problems that are serious in nature and are causing significant negative consequences.

Step 1 – Define problem

It is necessary to clearly state the problem, preferably in writing. It has been said that a clearly defined problem is a problem half solved. At this stage it also helps to identify causes contributing to the creation of the problem.

Step 2 - Identify alternatives

Generate, collaborate or procrastinate. Generate solutions on your own. Generate solutions with others. Procrastinate and see what happens, sometimes problems resolve themselves.

Generating alternative potential solutions can be a result of a variety of activities such as; brainstorming sessions, collaboration with work colleagues, research, fact finding, forecasting, game theory.

Step 3 – Evaluate alternatives & select best option

The list of potential solutions can be assessed using a cost benefit analysis. Costs and benefits may be considered in financial and/or non-financial terms. Alternatively, a pros and cons list that is weighted to aid decision making may also be an option. Scenario planning can also facilitate the evaluation process by reviewing, worst case scenario, most likely case scenario and best-case scenario.

Step 4 – Implement solution

Create an action plan of implementation. Allocate responsibility to individuals as appropriate. Create a time line for implementation. If possible, have some key metrics to monitor the implementation stage.

Step 5 – Assess result

After the implementation has been executed review the result to establish if the problem has been resolved.